b8bet Privacy Policy

1. Introduction

b8bet is a safe and reliable online betting platform for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") describes how b8bet collects your personal information, how it is used, who it may be shared with, and what measures we take to protect your data.

By using b8bet's website, mobile version, or any of its services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with this policy, please stop using our services and contact our support team to close your account.

This policy should be read together with b8bet's terms and conditions. In the event of any conflict, the terms and conditions will apply.

2. Information We Collect

To create and manage accounts and provide services on b8bet, we need to collect the following types of information:

2.1 Registration and Identity Information

• Full name (as shown on national ID card or passport)
• Date of birth (for age verification — only persons aged 21 or above may register)
• Mobile number
• Email address
• Username and password (stored in encrypted form)
• Residential address

2.2 Identity Verification (KYC) Information

We carry out an identity verification process to ensure secure transactions and prevent fraud. Photos or scans of the following documents may be requested:

• National ID card (NID)
• Passport
• Driving license
• Bank statement or proof of mobile banking transaction

2.3 Financial Information

• Deposit and withdrawal transaction records
• Payment information processed via bKash, Nagad, Rocket, Upay, or bank transfer
• Bonus and promotion usage history

We never store your mobile banking PIN, bank card number, or password.

2.4 Technical and Usage Information

• IP address and device information (model, operating system)
• Browser type and version
• Time and date of website access
• Pages visited and session duration
• Information collected from cookies and similar tracking technologies

2.5 Communication Information

When you contact our support team via live chat or email, we retain records of those conversations. This is used to improve service quality and resolve disputes.

3. How We Collect Information

b8bet collects your information in the following ways:

• Information you provide directly: Information you give us yourself during registration, login, deposits and withdrawals, identity verification, and support requests.
• Automatically collected information: Via cookies, log files, and web beacon technology while you browse our platform.
• Information received from third parties: From payment gateways and identity verification service providers.

4. Purpose of Using Information

b8bet uses your personal information only for the following legitimate purposes:

4.1 Account Management and Service Delivery

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing bonus and promotion benefits
• Tracking your gaming history and account balance

4.2 Security and Fraud Prevention

• Verifying account security and preventing unauthorized access
• Detecting and preventing fraud, money laundering, and other illegal activities
• Age verification (for persons aged 21 or above only)

4.3 Customer Support

• Responding to your complaints and queries
• Providing necessary technical assistance
• Notifying you of important matters related to your account

4.4 Service Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues on the platform
• Planning new features and services

4.5 Responsible Gaming

b8bet believes in responsible gaming. By monitoring your gaming patterns, we can identify potentially problematic behavior and provide support where needed.

5. Sharing and Disclosure of Information

b8bet does not sell, rent, or exchange your personal information to third parties. However, information may be shared in a limited manner in the following circumstances:

5.1 Service Provider Partners

Necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, fraud detection, and technical services. These partners are contractually bound to maintain the confidentiality of your information.

5.2 Legal Obligations

Information may be disclosed under court orders, lawful requests from law enforcement agencies, or any other legal obligation.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred. You will be notified in advance in such cases.

5.4 With Your Consent

For any purpose other than those described above, we will obtain your explicit consent before sharing your information.

6. Data Protection and Security

b8bet applies industry-standard technical and organizational measures to protect your information. Our security practices include:

• SSL Encryption: All data exchanged between your browser and our servers is protected by SSL/TLS encryption.
• Data Encryption: Sensitive information, particularly passwords and financial details, is stored in encrypted form.
• Access Controls: Only authorized staff may access your information, and only as required for their specific duties.
• Security Monitoring: Our systems are regularly monitored and tested so that any security vulnerabilities can be quickly identified and resolved.
• Firewall and Anti-Fraud Systems: Advanced technology is used to prevent unauthorized access and fraudulent activity.

Please note, however, that no one can guarantee 100% security when transmitting information over the internet. To keep your account secure, use a strong password and do not share your login details with anyone.

7. Cookie Policy

b8bet uses cookies and similar technologies on its website. A cookie is a small text file stored on your device that helps our platform remember your preferences and improve our services.

7.1 Types of Cookies We Use

• Essential Cookies: Required to maintain your login state and operate core site functions.
• Functionality Cookies: To remember your language, region, and preferred settings.
• Analytics Cookies: To understand how users are using the site — this data is collected anonymously.
• Security Cookies: To detect and prevent fraud.

7.2 Cookie Controls

You can control or delete cookies by changing your browser settings. However, disabling essential cookies may cause some important site functions to not work properly.

8. Data Retention Period

b8bet retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required by legal obligation. Generally:

• Information for active accounts is retained until the account is closed.
• Even after an account is closed, financial transaction records and identity verification information may be retained for a specified period as required by law.
• Information related to fraud or legal disputes is retained until the relevant matter is resolved.
• Customer support information is automatically deleted after its retention period ends.

Once the specified period has ended, information is securely deleted or anonymized.

9. International Data Transfers

b8bet is an international platform. Our servers and technical infrastructure may be located outside Bangladesh. This means your information may be processed and stored internationally.

Wherever information is processed, we ensure that the standard of protection described in this policy is maintained. Our agreements with third-party service providers include appropriate data protection provisions.

10. Your Rights

As a user of the b8bet platform, you have the following rights:

10.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of that information.

10.2 Right to Rectification

You have the right to request correction of any information we hold about you that is incomplete or inaccurate.

10.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for a specified period due to legal obligations.

10.4 Right to Object to Processing

You have the right to object to the processing of your information on specific grounds, particularly in the case of marketing communications.

10.5 Right to Data Portability

You have the right to receive the information you have provided in a structured and commonly usable format.

To exercise any of the rights listed above, please contact our support team. We will respond to your request within a reasonable time. Requests will be acted upon after identity verification.

11. Protection of Minors

b8bet's services are intended solely for adults. Only persons aged 21 or above may create an account on our platform. We do not knowingly collect personal information from any minor.

If we hold information about a minor, or if there is reason to suspect this, please notify our support team immediately. We will delete that information without delay and cancel the associated account.

12. Third-Party Links and Services

The b8bet platform may sometimes reference third-party services. These third parties have their own privacy policies, for which b8bet is not responsible. It is your own responsibility to read the privacy policy of any third-party service before using it.

Our payment service providers (bKash, Nagad, Rocket, Upay, and banks) handle your financial information in accordance with their own privacy policies.

13. Changes to the Policy

b8bet reserves the right to update or change this privacy policy at any time. If any significant changes are made, we will notify registered users via email and clearly note them on the website.

If you continue to use our services after the changes, you will be considered to have agreed to the updated policy. Therefore, it is recommended that you review this page regularly.